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A “soft switching” phenomenon, where banking and investment services customers open secondary accounts and then gradually shifting them into their primary relationships, continues.

A “soft switching” phenomenon, where banking and investment services customers open secondary accounts and then gradually shifting them into their primary relationships, continues.

JD Power: Fintechs Continues to Attract ‘Soft-Switching’ Banking Accounts

By Roy Urrico

Roy Urrico

Mar 255 min read

Debit and credit card transactions and purchases strengthened in February,

Debit and credit card transactions and purchases strengthened in February,

Velera Payments Index: Card Transactions and Delinquencies Rise

By Roy Urrico.

Roy Urrico

Mar 204 min read

Consumers’ desire for personalization from their financial institutions is fueling the rise of cognitive banking.

Consumers’ desire for personalization from their financial institutions is fueling the rise of cognitive banking.

AI-Powered Platform Helps CUs Satisfy Member Personalization Craving

By Roy Urrico

Roy Urrico

Mar 183 min read

ELGA Credit Union combined traditional mass-media promotion with an artificial intelligence (AI)-driven member personalization solution.

ELGA Credit Union combined traditional mass-media promotion with an artificial intelligence (AI)-driven member personalization solution.

ELGA CU Drives New Auto-Loans with Vertice AI’s Personalization Solution

By Roy Urrico

Roy Urrico

Mar 134 min read

Kimberly White focuses on the strategic and commercial direction of Atlanta-based LexisNexis Risk Solutions..

Kimberly White focuses on the strategic and commercial direction of Atlanta-based LexisNexis Risk Solutions..

InfoSec People Profile: LexisNexis Risk Solutions’ Kimberly White

By Roy Urrico.

Roy Urrico

Mar 114 min read

One credit union cracked the list of Top 50 ACH Originators and seven CUs were in the Top 50 of ACH Receivers.

One credit union cracked the list of Top 50 ACH Originators and seven CUs were in the Top 50 of ACH Receivers.

ACH Payments Exceeded 35 Billion in 2025

By Roy Urrico

Roy Urrico

Mar 62 min read

Charm Security and Curql Collective, announced the launch of the National Member Protection Initiative (NMPI).

Charm Security and Curql Collective, announced the launch of the National Member Protection Initiative (NMPI).

Member Protection Initiative Provides AI-Driven Scam Shield

By Roy Urrico

Roy Urrico

Mar 43 min read

The FBI observed an increase in ATM jackpotting incidents across the U.S. since 2020,

The FBI observed an increase in ATM jackpotting incidents across the U.S. since 2020,

Rise in Malware-Enabled ATM Jackpotting Leads to FBI Alert

By Roy Urrico.

Roy Urrico

Feb 274 min read

Fraud patterns across North America shifted sharply over the past several years —threatening credit unions, other financial institutions and other industries

Fraud patterns across North America shifted sharply over the past several years —threatening credit unions, other financial institutions and other industries

Helping Credit Unions Combat First-Party Fraud and Fraud-As-A-Service

By Roy Urrico

Roy Urrico

Feb 255 min read

Transactions and purchase growth, using debit and credit cards, remained resilient, according to the February edition of the Velera Payments Index.

Transactions and purchase growth, using debit and credit cards, remained resilient, according to the February edition of the Velera Payments Index.

Velera Payments Report: Consumer Spending Steadies, BNPL Debit Usage Grows

By Roy Urrico

Roy Urrico

Feb 204 min read

The goal of the new CUSO is to empower credit unions to leverage Delfi's asset liability management (ALM) platform.

The goal of the new CUSO is to empower credit unions to leverage Delfi's asset liability management (ALM) platform.

New CUSO Aims to Help with Asset Liability Management

By Roy Urrico

Roy Urrico

Feb 186 min read

InfoSec People Profile: Talkdesk’s Rui Melo Biscaia

By Roy Urrico

Roy Urrico

Feb 135 min read

The status of credit cards and cybersecurity threats highlight a pair of reports.

The status of credit cards and cybersecurity threats highlight a pair of reports.

Reports: The State of Credit Cards; and a Global Cyber Threat Analysis

By Roy Urrico

Roy Urrico

Feb 115 min read

Fiserv wants to offer a digital assets platform that will enable small and large financial institutions to play in the stablecoin space.

Fiserv wants to offer a digital assets platform that will enable small and large financial institutions to play in the stablecoin space.

Fiserv Positions FIs For Digital Asset Adoptability

By Roy Urrico

Roy Urrico

Feb 66 min read

Cornerstone’s Annual ‘What’s Going On’ Report Finds Banking Execs Have Measured Optimism on Next-Gen Tech

Cornerstone’s Annual ‘What’s Going On’ Report Finds Banking Execs Have Measured Optimism on Next-Gen Tech

Cornerstone’s Annual ‘What’s Going On’ Report Finds Banking Execs Have Measured Optimism on Next-Gen Tech

By W.B. King

W.B. King

Feb 54 min read

Talkdesk details how to protect members and systems as part of a seamless, trusted experience.

Talkdesk details how to protect members and systems as part of a seamless, trusted experience.

Talkdesk Develops ‘CX Fraud Defense Playbook for Banking’

By Roy Urrico

Roy Urrico

Feb 45 min read

The ITRC revealed the number of data compromises reported in the U.S. in 2025 increased by five percentage points.

The ITRC revealed the number of data compromises reported in the U.S. in 2025 increased by five percentage points.

ITRC 2025 Annual Breach Report: Record Number of Data Compromises; Finservs Top Targets

By Roy Urrico

Roy Urrico

Jan 304 min read

An active cybercrime marketplace that poses a direct threat to financial institutions by manipulating search rankings to drive phishing and fraud.

An active cybercrime marketplace that poses a direct threat to financial institutions by manipulating search rankings to drive phishing and fraud.

SEO ‘Poisoning’ Among Direct Fraud Threats to FIs: Fortra Report

By Roy Urrico

Roy Urrico

Jan 283 min read

NVIDIA examined the impact of AI on the financial services industryindustry.

NVIDIA examined the impact of AI on the financial services industryindustry.

NVIDIA’s Report Reveals Finserv’s AI Revolution Underway

By Roy Urrico

Roy Urrico

Jan 233 min read

Insights about building banking relationship strategies.

Insights about building banking relationship strategies.

White Clay Survey Amplifies Member Relationship Building Needs at CUs

By Roy Urrico

Roy Urrico

Jan 216 min read

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