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Digital Banking
Discover how digital banking tools, platforms, and innovations are transforming the way credit unions engage with their members online and through mobile apps.
J.D. Power Study: Customer Satisfaction Surges as Mortgage Originators Adopt Advisory-Style
By Roy Urrico
Roy Urrico
Nov 19, 2025
Reports Reveal Banking Fees, Features, Consumer Sentiment and Generational Shifts
"Each generation is redefining what financial partnership looks like, from Generation Z expecting immediacy and personalization, to baby boomers planning for retirement."
Roy Urrico
Jul 9, 2025
How CUs Can Digitally Modernize While Maintaining Community Roots
credit unions are incorporating technological modernization into their community-first roots to enhance both back-end infrastructure and member-facing service.
Roy Urrico
May 21, 2025
Credit Unions and Community Banks in Position to Entice More SMBs
Credit unions and local banks need to shore up features such as digital banking to draws SMBs.
Roy Urrico
Dec 11, 2024
Rapid Finance Lynx FIs with Small Business Lending Data
A way to help FIs make quick decisions about small business loans.
Roy Urrico
Sep 12, 2024
2024 Tekkie Award for Game Changer: Nutmeg State Financial Credit Union
Closing a digital experience gap.
Roy Urrico
Aug 11, 2024
Study Reveals Credit Unions Courting Gen Z, Who Switch Primary FIs for More Features
How to satisfy Gen Z's craving for features.
Roy Urrico
Jul 31, 2024
Alkami/Cornerstone Advisers Digital Banking Report Shows Mixed Adoption of AI-Type Tech; Almost All FIs Seeking Digital Transformation
Digital transformation and generative AI making strong showing at FIs.
Roy Urrico
Apr 26, 2024
Greylock Federal Credit Union Partners with Alkami to Bolster Digital Banking Experience
Massachusetts credit union undertakes a digital transformation.
Roy Urrico
Mar 29, 2024
2023 Tekkie Award for Digital Transformation: Los Angeles Federal Credit Union
By Roy Urrico. LAFCU needed a way to provide an easier, more engaging digital experience for members.
Roy Urrico
Aug 24, 2023
Backbase Provides Engagement Banking To Credit Unions
By Roy Urrico. Backbase is on a mission to re-architect banking around credit unions’ members.
Roy Urrico
Jun 21, 2023
Oregon’s Trailhead CU Reaches for Younger Members with Help from MDT and the Banno Digital Platform
By Roy Urrico. Portland, Ore.-based Trailhead Credit Union launched Jack Henry’s Banno Digital Platform through its partnership with MDT.
Roy Urrico
May 5, 2023
Eltropy’s Ashish Garg on Credit Unions and 2023 Trends
By Roy Urrico. Finopotamus chatted with Eltropy Co-Founder and CEO Ashish Garg, who spoke about the company’s direction and fintech trends.
Roy Urrico
Jan 12, 2023
Finastra Leaders Forecast 2023 Banking Industry Trends
By Roy Urrico. Some 2023 trends as forecasted by trends forecasted by four senior leaders at global fintech powerhouse Finastra.
Roy Urrico
Jan 4, 2023
Eltropy Introduces Kaitlin, the Industry’s ‘First Humanized AI' at Finovate Fall 2022
By Roy Urrico. Eltropy’s new interactive on-screen avatar, an intelligent virtual assistant named Kaitlin, debuted an the FinovateFall 2022.
Roy Urrico
Sep 22, 2022
Q2 Uses FinovateFall to Spotlight Rocket Mortgage Partnership and Tech Accelerator
By Roy Urrico. Q2 reps sat down with Finopotamus at FinovateFall 2022 to discuss recent announcments including Rocket Mortgage partnership.
Roy Urrico
Sep 20, 2022
SEON Report: 137% Rise In Online Payment Fraud over Last Seven Years
By Roy Urrico. Online payment fraud is in the midst of a seven-year binge, according to a new report from SEON.
Roy Urrico
Jul 14, 2022
Eltropy Acquires POPi/o
By Roy Urrico. Eltropy, which delivers messaging solutions, announced its acquisition of POPi/o, specializing in video-enabled solutions.
Roy Urrico
Jul 7, 2022
Payment Systems Facing Messaging Format Changes Under ISO 20022
By Roy Urrico. With the rise of faster and better cross-border payments, networks are moving towards ISO 20022.
Roy Urrico
Jun 24, 2022
Consumers Prefer Cards for Payments, But Choices Differ by Age
By Roy Urrico. Physical credit and debit cards remain the preferred payment method, according to Fiserv'sExpectations & Experiences report.
Roy Urrico
May 20, 2022
Report: Creating an Engaging Member Experience
By Roy Urrico. Engageware set out to examine how financial institution executives are leveraging digital channels.
Roy Urrico
Mar 30, 2022
NCR Looks at Tech Trends Heading in 2022
By Roy Urrico. Atlanta-based enterprise technology provider NCR recently shared its take on trends to watch heading into 2022,.
Roy Urrico
Dec 14, 2021
Studies Consider the Pandemic’s Lingering Impact on Financial Services
By Roy Urrico. A pair of studies takes a look at the pandemic's influence on finservs from both member and employee perspectives.
Roy Urrico
Nov 22, 2021
Stress and Concern About Ransomware, Robocalls in Cybersecurity Roundup
By Roy Urrico. A BeyondTrust report and an CISA, FBI, and NSA alert on ransomware threats; and a Juniper Research study about robocalls.
Roy Urrico
Oct 1, 2021
Panel: Credit Unions and Changing Banking Preferences (Part 3)
By Roy Urrico. Final installment of a three-part virtual panel discussion focusing on credit unions and changing banking preferences
Roy Urrico
Sep 15, 2021
Credit Union Delivers — and Keeps — Curbside Service
By Roy Urrico. Curbside service not only proved effective for many restaurants during the pandemic, but also for the $88-million Petersburg,
Roy Urrico
Sep 9, 2021
TransUnion Studies: Fraudsters Focused on Travelers, Gaming; and COVID-19 Schemes
By Roy Urrico. Scammers shifted focus in mid-2021 from financial services to travel and leisure; and continued COVID-19 schemes.
Roy Urrico
Aug 19, 2021
Consumers Not Retreating from Digital Experiences in the New Normal
By Roy Urrico. Consumers provided contrary viewpoints when it comes to the immediate future of their digital banking journey.
Roy Urrico
Jul 28, 2021
Passing the Point of No Return for Digital Banking
"Yes, we’ll start returning to the branch but we’ve gotten used to the fact that we can do so much on our phone..."
Roy Urrico
May 28, 2021
NCR Opens Up About Banking Preferences, and Working with Credit Unions and Big Tech
We were interested to get deeper into the mindset of credit union members and consumers, to understand their preferences..."
Roy Urrico
May 26, 2021
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