FIntegrate’s New Partner Boyce Adams Discusses Collections, Cores, Fraudsters and What CUs Need to Know

By W.B. King

With more than two decades in the fintech space, including as the former CEO of BankTEL (later acquired by AvidXchange), Boyce Adams has been named partner at the Birmingham, Ala.-based FIntegrate Technology.

“From what we accomplished at BankTEL—solving compliance and operational challenges for over 2,000 financial institutions—it was a very similar mission that attracted me to FIntegrate,” Adams told Finopotamus. “They’ve cracked the code on problems I’ve watched community banks and credit unions struggle with for years.”

Boyce Adams

Prior to accepting the position, Adams noted that he had inspiring conversations with FIntegrate’s leadership team, including CEO Kris Bishop. “It was clear they weren’t just building another software product; they were engineering solutions for the operational headaches that financial institutions face every day. And they were doing it with the same kind of customer-first mentality that we built our success on at BankTEL,” he said of those initial meetings.

“The more I learned about FIntegrate’s platform, the more I appreciated the simplicity and elegance of their approach,” added Adams, who also serves on the board of directors of OnPhase, a leading accounts payable automation and payments company. “Rather than forcing institutions to piece together multiple vendors for collections automation, dispute processing, and data conversions, FIntegrate created a truly integrated ecosystem — the kind of unified platform thinking our industry has been missing.”

Growth Through Leadership

Noting Adams’ experience taking BankTEL from an early-stage operator to an “industry leader,” and then helping guide AvidXchange to a $4.9 billion public company, Bishop said these are among demonstrable examples of his leadership style that has led to significant growth.

Kris Bishop

“Boyce shares our deep commitment to delivering outstanding customer experience and maintaining the highest level of customer care—values that have always set us apart. With collections stress at historic highs and fraud dispute volumes projected to grow 24% over the next three years, financial institutions desperately need the automation solutions we provide,” Bishop said. “Boyce’s deep relationships and proven ability to scale enterprise software companies will help us capture this massive market opportunity.”

Dealing with Operational Complexities

As Adams sees it, credit unions have “fundamentally different DNA” that traditional banks. This is due, he added, to the member-owned cooperative business model. “I've seen how credit unions consistently prioritize member relationships and community impact. They often serve members that larger banks won't touch. For instance, we're seeing credit unions increasingly serve subprime borrowers. The auto lending market is a perfect example, where 16% of auto loan balances at credit unions are now subprime consumers,” he shared.

“But this member-first approach creates operational complexities,” Adams continued. “Credit unions need sophisticated technology solutions that can handle higher-risk portfolios while preserving those crucial member relationships. They can't afford to damage member trust through impersonal or heavy-handed collections processes.”

Among credit union-driven priorities that FIntegrate will focus on in the coming year are credit and collections management, dispute management, and data migration—three areas that represent “the perfect storm” of operational pressure, Adams said. He expanded on his theory:

• Collections at historic levels. “Equifax reports that delinquent auto loan balances at credit unions have grown 180% over the past three years. Consumer debt hit $18.2 trillion in Q1 2025, and we're seeing delinquency rates climbing across all consumer credit categories. Credit unions need automation to handle this volume while preserving member relationships.”

• Fraud and disputes escalating. “Mastercard forecasts chargeback volume will grow 24% over the next three years, reaching 324 million by 2028. Each dispute costs financial institutions $9-$10 to process manually. Credit unions simply can't staff-up fast enough to handle this growth without automation.”

• Core system modernization acceleration. “According to the 2025 Strategy Benchmark survey of 149 financial institution CEOs, 30% of credit unions plan to include a public, cloud-native core in their strategic plans over the next two years. This shift represents a fundamental departure from legacy systems that currently consume up to 90% of credit unions' technology budgets just for maintenance, leaving little room for innovation.”

  
  

Building on his last point, Adams noted that due to composable, cloud-native architectures offering modular deployment options that reduce conversion risk, along with an expected 2026 wave of mergers and acquisitions, core conversions and data migrations will intensify significantly.

“Credit unions need efficient data migration solutions that can handle this transition while preserving member service continuity and enabling the digital-first experiences members now expect,” he told Finopotamus. “What's changed is the scale and urgency. These weren't just ‘nice-to-have’ efficiencies anymore. They're operational challenges that require sophisticated automation solutions.”

Through FIntegrate’s FusionCRS platform, Adams said credit unions, for example, can integrate capabilities and increase efficiencies in the following six ways:

• Charge-Off Risk Scoring (CORS) Model: “Our cutting-edge data science delivers precise daily forecasts of charge-off risk for delinquent accounts. Credit unions define the criteria for each risk category, and FusionCRS swiftly computes risk scores to prioritize interventions.”

• Fusion Agentless Workflow System (FAWS): “For accounts deemed low-risk, collection efforts are fully automated through our FAWS platform. This system is tailored to match each credit union's specific workflow needs and harnesses cost-efficient communication channels like SMS texting and emails, guaranteeing that staff dedicate their efforts to high-priority targets.”

• 360-Degree Account View: “Our consolidated database manages all assets and demand deposit accounts (DDA), giving collections teams complete visibility into member relationships before taking action.”

• Automated Workflow Engine: “We eliminate manual procedures through our powerful workflow engine that implements each credit union's collection and recovery best practices, policies, and procedures. No more spreadsheets for tracking special collection statuses like repossessions, bankruptcies, or foreclosures.”

• Advanced Loss Mitigation Management: “Configurable loss mitigation tools for any special asset tracking and reporting, allowing credit unions to offer member-friendly workout solutions before accounts deteriorate further.”

• Multi-Channel Communication Integration: “FusionCRS integrates with leading communication providers like Solutions by Text, Eltropy, and Agent IQ, plus various online payment providers to offer members convenient, stigma-free payment options.”

  
  

“The goal is transforming reactive collections into proactive member relationship management that catches problems early while preserving the credit union's community-focused culture,” Adams told Finopotmaus. “Our system ensures that human collectors focus on complex cases requiring empathy while automation handles routine outreach efficiently and compliantly.”

Next Phase of Growth

As he looks forward, Adams said that after 20-plus years of helping to build technology companies, his new role as partner represents a “full circle” movement.

“Joining FIntegrate isn’t just about scaling a business—it’s about helping solve some of the industry’s most persistent challenges with a team that shares the same passion for innovation and customer care,” he shared. “As both an investor and operator, I’m excited to help guide FIntegrate through its next phase of growth—expanding its reach, deepening customer relationships, and continuing to build technology that truly moves the industry forward.”