top of page
Finopotamus News
All original financial technology (fintech) and credit union content created by Finopotamus writers and guest contributors.
Roy Urrico
Oct 175 min read
W.B. King
Oct 164 min read
New CUSO Wants to Amplify Customer Feedback with Agentic AI
"Many of them have it as part of their executive scorecard but what I have done is I am taking that service that nearly everybody is using and bringing in these AI tools.”
Roy Urrico
Oct 154 min read
W.B. King
Oct 145 min read
Assessing Outsourced Service Teams to Ensure Compliance with Policies and Processes
"An outdated customer service environment not only reduces productivity and customer satisfaction, it potentially leaves a financial institution vulnerable..."
Roy Urrico
Oct 105 min read
Finchella Aims to Reinvent DC Fintech Week
By W.B. King
W.B. King
Oct 93 min read
Financial Transcription Gets AI Bot Functionality
"We believe that every interaction is an opportunity to create value, basically starting off with our contact center, which obviously brings people together, makes people talk, with all the smart features on top, like AI transcript..."
Roy Urrico
Oct 84 min read
W.B. King
Oct 73 min read
Reseda Summit 2025: Panel Tackles AI and Automation
The panel was moderated by Mary Wisniewski, editor-at-large for Cornerstone Advisors. Panelists included Michelle Prohaska, chief banking and risk officer at Nymbus; Paolo Teotino, executive director at Rise Analytics; and Christie Kimbell, EVP at Filene Research Institute.
John San Filippo
Oct 65 min read
WaveCX Launches AI-Driven, Action-Oriented Digital Engagement Tool
WaveCX launched Curator Command, an artificial intelligence (AI)-driven tool it described as simplifying access to knowledge and powering smarter digital engagement to make digital engagement easier for users.
Roy Urrico
Oct 35 min read
John San Filippo
Oct 24 min read
Casap Helps Thwart First-Party Fraud and Settle Disputes
Casap helps credit union, banks and fintech customers “figure out how we can instantly resolve disputes for honest members (in the case of credit unions) without losing money to fraudsters.”
Roy Urrico
Oct 15 min read
John San Filippo
Sep 303 min read
Finopotamus Exclusive: Jeremiah Fowler and the Navy FCU Data Breach
Finopotamus spoke with cybersecurity sleuth Jeremiah Fowler about the data breach he discovered at Navy Federal Credit Union.
John San Filippo
Sep 294 min read
Credit and Debit Show Modest Gains but Travel Spending Drops: Velera Payments Index
"“As inflation persists and job growth slows, we’re seeing a clear shift in how consumers prioritize spending – especially in discretionary categories like travel..."
Roy Urrico
Sep 264 min read
W.B. King
Sep 253 min read
Carrington Labs Unveils AI, Analytics-Driven Cash Flow Underwriting Capabilities
" I just love the application of contemporary data and analytics techniques to the challenges of lending overall and credit risk management in particular.”
Roy Urrico
Sep 245 min read
Looking Across the Pond at Next-Generation Omnichannel Payments
A strategy to unify e-commerce.
John San Filippo
Sep 233 min read
MoneyLIVE North America: Keynotes Are Key
MoneyLIVE North America, an event for which Finopotamus was an official media partner, was held in Chicago Sept. 15-16, 2025.
John San Filippo
Sep 223 min read
Serial Entrepreneur’s Third-Time Venture, Charm Security, Introduced at FinovateFall
Charm Secuirty's AI-powered scam defense platform tackles “the fastest-growing vector of fraud: the exploitation of people, not systems.”
Roy Urrico
Sep 195 min read
bottom of page