Westby Co-op Credit Union Opts for Aperture
WCCU serves 16 counties in Southwestern Wisconsin, offering a full range of consumer and business services. Many of the communities in the credit union’s field of membership are rural and underserved, prompting WCCU to launch Wisconsin’s first mobile branch in November 2022. This branch on wheels provides members with the same products and services available in brick-and-mortar offices and supports the credit union’s commitment to actively support the communities it serves.
Facilitating financial stability for members is a primary goal of WCCU, and Aperture’s ability to proactively manage delinquency while maintaining a positive customer experience will support that effort, while also protecting the credit union’s bottom line.
“We’re excited to implement detailed analytics into our collection activities, upgrading our capacity to help our members own their financial futures,” commented Andrew Robson, Controller at WCCU. “In addition, Aperture’s ability to improve staff efficiency and accuracy through automation will benefit our team, elevating their experience and allowing them to focus on providing superior member service. It’s a win-win for everyone.”
WCCU also cited AKUVO’s willingness to provide platform maintenance support as a factor in its decision to convert to Aperture.
“It’s rewarding to play an active role in supporting an institution that goes the distance in making financial services available to everyone,” remarked AKUVO Chief Operating Officer Steve Castagna. “WCCU embodies the esteemed credit union tradition of People Helping People, and we look forward to working with their dynamic team.”
AKUVO is the creator of Aperture, a modern, cloud-based collection platform powered by data and analytics. Built by a team of individuals, each with more than 20 years’ experience, the company takes a visionary, behavior-based approach to credit risk and delinquency management through its products and advisory services. To learn more, visit www.akuvo.com.
About Westby Co-Op Credit Union (www.wccucreditunion.coop)
No matter what your personal needs are, WCCU is here to help you spend, save, manage, invest and make money. Our goal is to facilitate financial stability in your life. Let us help aid you in finding the right checking account, the right loan and the right budget for you and your family’s life and financial wellbeing. If you’re not a member of WCCU, apply for membership today!