UK Credit Union Elevates Fraud Defense and Member Experience with Illuma

UK Credit Union and Illuma, the leading provider of real-time voice security solutions for financial institutions, today announced a partnership to bring advanced authentication and fraud prevention capabilities to the credit union’s contact center and self-service channels.

Through this partnership, UK Credit Union will implement IllumaSHIELD™, Illuma’s comprehensive Voice Security platform designed to help financial institutions secure every voice interaction while eliminating friction for members and agents. The platform offers Illuma’s award winning real-time voice authentication technology as the core offering, with options to add advanced fraud prevention, adaptive multi-factor authentication (MFA), deepfake detection, and human-AI collaborative intelligence to help organizations address evolving threats across voice and digital engagement channels.

“AI-driven fraud is forcing financial institutions to rethink how they secure the voice channel,” said Milind Borkar, Founder and CEO of Illuma. “UK Credit Union is taking a forward-looking approach by adopting voice security that continuously verifies identity, blocks threats in real time, and improves both the member and agent experience—while eliminating friction from every interaction.”

IllumaSHIELD™ enables UK Credit Union to move beyond traditional knowledge-based authentication by passively verifying members as they speak, reducing reliance on security questions and minimizing call handle time. The platform continuously evaluates risk throughout the interaction, allowing the credit union to step up authentication only when needed—ensuring both security and a seamless member experience.

“At UK Credit Union, protecting our members while delivering a seamless experience remains a top priority,” said Ryan Ross, UK Credit Union President & CEO. “Partnering with Illuma allows us to modernize how we approach authentication and fraud prevention while creating a faster, more natural experience across our service channels.” 

This partnership reflects the growing shift among financial institutions toward layered Voice Security strategies as AI-enabled fraud continues to reshape the threat landscape across contact centers and automated service channels.

About UK Credit Union

UK Credit Union is a member-owned financial cooperative dedicated to serving its community with a full range of financial products and services. With a focus on personalized service, financial education, and community impact, UK Credit Union is committed to helping members achieve their financial goals while delivering a secure and modern banking experience. For more information, visit ukcreditunion.org.

About Illuma

Illuma is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, combines AI-powered voice biometrics and fraud defenses with Multi-Factor Authentication (MFA) and human-AI collaborative intelligence to deliver secure and seamless authentication, reducing fraud risks while improving efficiency in contact centers and self-service channels. IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank recognizing our leadership in financial technology innovation. For more information, visit illuma.cx.