MALVERN, Penn. AKUVO, a technology organization specializing in collections and credit risk, announced today that three more credit unions have gone live on its Aperture platform.
They include the $4.5 billion FAIRWINDS Credit Union of Orlando, Fla., the $2.4 billion Credit Union of Texas of Allen, Texas, and the $1.5 billion St. Mary’s Bank of Manchester, N.H.
These three credit unions serve distinctive markets. However, all said they selected Aperture because of the platform’s ability to provide a modern, customized experience for members while also improving efficiencies and delivering better recovery results.
AKUVO’s flagship technology has been architected to take advantage of Microsoft’s Azure Machine Learning (ML) and Natural Language Processing (NLP). As financial institutions use Aperture for a period of time, Aperture is positioned to deliver behavioral-based analytics that empower collections staff to confidently offer individualized solutions to members. Aperture’s automated processes and ability to integrate with third party systems improve employee efficiency and member engagement.
And, Aperture has upgraded productivity tracking, allowing the credit union to monitor collections activity and manage staff more precisely.
All three credit unions also cited the result of the Aperture experience: increased member loyalty.
“We salute all three of these fine institutions, which provided our team with exactly what they needed to execute quick and easy conversions,” observed Mike Ruggerio, Vice President of Customer Loyalty at AKUVO. “Now they can hit the ground running and enjoy immediate improvements in efficiencies, member and employee experience, and a boost to their recovery numbers. We’re proud to have them on board the Aperture platform.”
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About AKUVO
AKUVO is the creator of Aperture, a modern, cloud-based collection platform powered by data and analytics. Built by a team of individuals, each with more than 20 years’ experience, the company takes a visionary, behavior-based approach to credit risk and delinquency management through its products and consulting services. To learn more, visit www.akuvo.com.
About FAIRWINDS
FAIRWINDS Credit Union, led by President and CEO Larry Tobin, is headquartered in Orlando and is consistently ranked as one of the best financial institutions and employers in the region. Founded in 1949, the company has 625 employees. At FAIRWINDS, we want our members to achieve financial freedom. To do this we encourage our members to save more, eliminate debt, build wealth, and live generously, supporting them every step along the way. FAIRWINDS empowers members to pursue and achieve their personal and business goals by offering products and services that promote healthy spending and saving habits.
About CUTX For almost 100 years, Credit Union of Texas has provided financial services to members throughout North Texas. Living out its vision to deliver an unexpected experience, CUTX has grown to over $2.5 billion in assets. Most Texas residents may qualify for membership. In the last year, CUTX was recognized with the Communities Foundation of Texas “Be in Good Company” Seal of Excellence, voted the Best Credit Union in DFW by the readers of The Dallas Morning News, and named the winner of the Torch Awards for Ethics from both the Better Business Bureau Serving North Central Texas and the International Association of Better Business Bureaus. For more information about CUTX, visit www.cutx.org.
About St. Mary’s Bank Founded in Manchester, New Hampshire, in 1908, St. Mary’s Bank is the first credit union in the nation. It makes progressive financial products and services available and affordable to consumers and businesses. Members enjoy excellent service, competitive rates, low fees, and state-of-the-art banking services. Headquartered in Manchester, New Hampshire, St. Mary’s Bank has eleven branch locations in Manchester, Hudson, Londonderry, Milford, Nashua and Portsmouth, and a mortgage center in Concord. For more information, call 1-888-786-2791 or visit www.stmarysbank.com.