Sound Credit Union Selects Temenos SaaS to Modernize Collections Operations
Washington-based credit union adopts Temenos Collections to improve operational efficiency, data quality and member-centric service
GRAND-LANCY, Switzerland – OCTOBER 15, 2026 – Temenos (SIX: TEMN), a global leader in banking technology, today announced that Sound Credit Union (Sound), one of Washington State’s largest credit unions, has selected Temenos Collections delivered as Temenos SaaS to modernize its collections operations.
Sound provides financial products and services to consumers and businesses across Washington state and serves more than 183,000 members through 26 full-service branch locations. The credit union selected Temenos following a comprehensive evaluation of its operations and supporting technology, with the goal of improving efficiency, data accuracy, collector productivity and service to members.
With Temenos Collections on SaaS, Sound gains a modern, cloud-based platform with real-time integration to its core system, helping teams view multiple accounts, improve data visibility and adopt software updates more efficiently. The solution also supports flexible customization, improved note tracking, automated data capture, simplified pay processes, and better document and workflow management.
Stephanie Mabry, VP of Loss Management & Loan Servicing, Sound Credit Union, commented: “At Sound, we are committed to giving our teams the tools they need to work efficiently while delivering high-quality service to our members. Temenos provides the modern collections capabilities, real-time core integration and flexibility we need to improve productivity, strengthen data accuracy and support a more member-centric collections experience.”
Brian DuVal, President, North America, Temenos, said: “Credit unions are looking for modern, scalable technology that helps them operate more efficiently while continuing to put members first. We are proud to support Sound as it moves collections to Temenos SaaS. The US is a strategic growth market for Temenos, and we continue to invest in strengthening our regional presence and innovation to meet the evolving needs of US banks and credit unions.”
About Temenos
Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives. For more information, please visit www.temenos.com.
About Sound Credit Union
Sound Credit Union was founded in 1940 and today is one of Washington State’s largest credit unions. With 26 full-service branch locations throughout the Puget Sound area, Sound provides their over 183,000 members with authentic and trusted financial support and services. Sound is driven by the purpose of standing with members, employees and the community through all waves of life.
