Six Dedicated Staff Members Rise in the Financial Ranks at MSUFCU

EAST LANSING, Mich. — MSU Federal Credit Union (MSUFCU) recently announced several promotions.

Amy Coe, Senior Vice President of Operations

Coe began her career with the Credit Union in 1997 and has held a variety of roles and leadership positions throughout the organization. She brings extensive experience in credit union operations, with a strong focus on enhancing processes and procedures that improve the member experience while ensuring compliance with regulatory, state, and IRS rules and requirements. Committed to continuous improvement and collaborative leadership, she brings both strategic and hands-on perspectives to her work. She serves on the Executive Committee for America’s Credit Unions Operations and Member Experience Council and has dedicated 15 years of service to her local school board.

“I am grateful for the opportunity to serve as Senior Vice President of Operations,” Coe said. “In this role, I will remain focused on operational excellence and compliance while advancing our mission to deliver superior service, assisting our members in achieving their goals and dreams. I am grateful to work alongside dedicated teams that share this commitment.”

Colleen Cole, Senior Vice President of Member Service and Lending

In her new role, Cole is responsible for leading the Credit Union’s member-facing service and lending operations. She oversees the Call Center, Video Services, eServices, Personal Services, and Member Lending Department, leading more than 250 employees who deliver member services each day. With more than 16 years of credit union experience, all dedicated to direct member service, Cole brings deep institutional knowledge and a strong understanding of evolving member needs. In this role, Cole oversees the strategic direction and execution of omnichannel service delivery and consumer lending, ensuring consistent, high-quality interactions across all touchpoints. Her leadership is grounded in operational excellence and a commitment to sustainable growth.

“I’m honored to step into this role and continue supporting the teams that serve our members every day,” Cole said. “Our focus remains on delivering consistent, high-quality service, while evolving how we connect with members through the powerful combination of technology and human support.”

Jason Crandall, Assistant Vice President of Home Loan Origination

Crandall joined the Credit Union in 2015 and is an Accredited Mortgage Professional, bringing more than 25 years of leadership experience in a variety of service roles. He is passionate about mentoring loan originators and helping individuals achieve the dream of homeownership. Crandall is responsible for the member service experience for home loans, including purchases, new construction, refinance, and home equity.

“I am honored to serve with a talented team of home loan originators in the role of Assistant Vice President of Home Loan Origination,” Crandall said. “I am excited for this opportunity to assist our members in achieving the dream of home ownership, and to leverage the equity in their homes to reach their financial goals. I look forward to supporting the development of our team and contributing to the Credit Union’s continued growth throughout Michigan and Illinois.”

Nicole Dilts, Senior Vice President of Commercial Solutions

Dilts began her career with MSU Federal Credit Union in 2009 and has held roles across Member Services, Payment Systems, Accounting and Finance, and Commercial Solutions. In her new role, she provides strategic leadership for the Commercial Solutions, Card Services, and Consumer Loan Operations teams. Dilts is responsible for advancing MSUFCU’s commercial banking strategy, expanding personal and business member capabilities, and ensuring operational excellence across all service channels. Her leadership is grounded in a commitment to exceptional member service, relationship building, and fostering a culture of teamwork and accountability. Dilts is dedicated to supporting both personal and commercial members while championing initiatives that contribute to the Credit Union’s long‑term success.

“I am honored to step into the role of Senior Vice President of Commercial Solutions at MSUFCU,” Dilts said. “I am grateful for the opportunity and look forward to supporting our members, our teams, and the Credit Union’s continued growth. I remain committed to advancing MSUFCU’s mission and helping strengthen the financial well‑being of our members and the communities we serve.”

Max Hutchison, Compliance Manager

Hutchison joined the Credit Union in 2023 as compliance counsel and now works as the Compliance Manager, leading a team of attorneys and a compliance analyst. The Compliance Department is focused on responding to research requests, providing compliance insights on strategic projects, and providing solutions to anticipated regulatory hurdles.

“I’m lucky to be stepping into a role with a great team of professionals,” Hutchison said. “We’re excited to continue to enable the Credit Union to execute on its strategic goals while mitigating regulatory risks.”

Jean Theis, Senior Vice President of Branches

Theis has been promoted to SVP of Branches to ensure that branches operate in a unified leadership structure to deliver consistent service and support across all regions. She has been in banking for more than 25 years, leading teams from marketing and community engagement to lending, branch operations, and the call center. Theis will drive MSUFCU’s long-term organizational branch strategy, positioning the Credit Union for growth.

“I’m honored to step into the role of Senior Vice President of Branches at MSUFCU,” Theis said. “I’m passionate about delivering hospitality for a superior member experience and fostering a positive environment for teams to grow and thrive. I look forward to making an impact through living MSUFCU’s mission and helping strengthen the financial well‑being of our members and community.”

ABOUT MSUFCU

MSU Federal Credit Union (MSUFCU) was established in 1937 to provide a secure place for members to save and borrow. Guided by its mission to help members achieve financial security, reach their goals, and realize their dreams, MSUFCU supports members through key milestones in life while helping them plan for the future. Recognized as a leader in innovation and as a great place to work, MSUFCU continually seeks new ways to enhance the member experience and strengthen the communities it serves. Today, the Credit Union proudly serves nearly 400,000 members through 35 branches, with over $8.2 billion in assets and more than 1,200 employees. MSUFCU is headquartered in East Lansing, Michigan. For additional information, please visit msufcu.org.