Service Federal Credit Union Implements IllumaSHIELD™ to Advance Security and Streamline Member Verification

Illuma, the leading provider of voice authentication and fraud prevention technology, has entered a strategic partnership with Service Federal Credit Union (SFCU), the largest credit union in New Hampshire with more than 350,000 members worldwide. Through this collaboration, SFCU has implemented IllumaSHIELD™ to strengthen security, enhance operational efficiency, and improve the overall member experience.

IllumaSHIELD™ leverages advanced AI-driven voice biometrics to authenticate members passively during natural conversation, replacing traditional knowledge-based security questions in the contact center and the self service channel. This approach significantly reduces the risk of fraud, including deepfakes, social engineering and account takeover, while also streamlining call handling and elevating the member experience.

“Service Federal Credit Union is committed to delivering best-in-class security while ensuring that interactions remain seamless and member-centric,” said David Araujo, President and CEO of Service Federal Credit Union. “The integration of IllumaSHIELD™ aligns directly with our mission to protect our members’ financial well-being and provide them with convenient, secure access to their accounts.”

This partnership reflects a mutual commitment to deploying secure, regulatory-compliant technologies that safeguard members while enhancing operational effectiveness. Through the implementation of IllumaSHIELD™, SFCU is proactively addressing evolving fraud risks while maintaining efficient, compliant, and member-centered service delivery across the US and international call centers.

“We are pleased to support Service Federal Credit Union in its ongoing efforts to safeguard members while optimizing operations,” said Milind Borkar, Founder and CEO of Illuma. “IllumaSHIELD™ provides the trusted, proven technology necessary to reduce fraud risk while delivering a more seamless experience for members.”

About Service Federal Credit Union

Service Federal Credit Union is a not-for-profit, member-owned financial institution serving more than 350,000 members worldwide, with assets exceeding $6 billion. Headquartered in Portsmouth, New Hampshire, SFCU provides a full range of financial products and services to support the needs of individuals, families, and businesses, with a focus on security, convenience, and member value. Learn more at servicecu.org.

About Illuma

Illuma, based 100% in the US, is the FinTech leader and the only CUSO specialized in real-time voice authentication and fraud prevention for financial institutions. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers. 

IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including The League of Credit Unions & Affiliates 2025 Shark Tank Winner, ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, and NACUSO Next Big Idea, recognizing our leadership in financial technology innovation. For more information, visit illumastg.wpengine.com.