SELCO Community Credit Union Implements IllumaSHIELD™ to Strengthen Security and Streamline Member Verification

Illuma, the leading provider of voice security, is proud to announce a strategic partnership with SELCO Community Credit Union to deploy IllumaSHIELD™, its voice authentication and fraud prevention technology. This collaboration enables SELCO to strengthen security, reduce fraud risk, and deliver a smoother member experience across every conversation.

Powered by AI-driven voice biometrics, IllumaSHIELD™ passively authenticates members during normal conversation, replacing knowledge-based verification methods in the contact center and self-service channels. The solution mitigates risks from deepfakes, social engineering, and account takeover, while improving operational efficiency and member satisfaction.

“At SELCO, protecting our members’ information is paramount,” said Kirk Letourneau, SELCO’s Senior Vice President of Information Services & Technology. “By implementing Illuma’s voice authentication technology, we’re enhancing fraud prevention while making the verification process faster, easier, and more seamless for our members.”

By partnering with Illuma, SELCO demonstrates its commitment to implementing secure, compliant technologies that provide strong protection without adding friction to the member experience. Through this partnership and the adoption of IllumaSHIELD™, SELCO is taking a proactive approach to combating evolving fraud threats while improving efficiency and reducing the need for manual verification.

“We’re delighted to partner with SELCO Community Credit Union to bring AI powered voice security to their membership,” said Milind Borkar, Founder and CEO of Illuma. “Our goal is to empower financial institutions to shift from reactive fraud defense to proactive voice security — protecting members without compromising experience.”

About SELCO Community Credit Union

Founded nearly 90 years ago by a group of fiscally minded teachers, Springfield-based SELCO Community Credit Union today serves more than 150,000 members as one of the largest and longest-standing Oregon-based credit unions. A not-for-profit, federally insured, member-driven financial cooperative with more than $2.7 billion in assets, SELCO provides its member-owners with exceptional rates and low fees on a full range of financial products and services, including banking, mortgages, personal and business loans, investments, and insurance. Membership is available to anyone who lives or works in one of the 27 Oregon or eight Washington counties SELCO serves. Visit selco.org to learn more. 

About Illuma

Illuma, based 100% in the US, is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers. 

IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank Winner recognizing our leadership in financial technology innovation. For more information, visit illuma.cx.