Piedmont Advantage Credit Union Partners with Illuma to Enhance Voice Security and Member Experience

Illuma, the leading provider of voice security solutions for financial institutions, today announced a strategic collaboration with Piedmont Advantage Credit Union to deploy IllumaSHIELD™, Illuma’s AI-powered voice security and fraud defense platform.

Through this collaboration, Piedmont Advantage Credit Union will strengthen protection against voice-based fraud while streamlining member verification across contact center interactions. IllumaSHIELD™ enables passive authentication during natural conversation, replacing traditional knowledge-based security questions with fast, frictionless voice intelligence.

Powered by advanced voice biometrics and real-time risk analysis, IllumaSHIELD™ helps mitigate emerging threats such as social engineering, account takeover, and AI-generated deepfake voices—without slowing down legitimate members or increasing agent workload.

“Protecting our members while delivering an exceptional service experience is a top priority,” said Piedmont Advantage’s President & CEO Dion Williams,. “By partnering with Illuma, we’re able to strengthen our security posture while making verification faster, easier, and more natural for our members.”

By adopting IllumaSHIELD™, Piedmont Advantage Credit Union reinforces its commitment to proactive fraud defense and modern member experiences. The solution operates seamlessly in the background, improving efficiency for contact center teams while reducing reliance on manual and inconsistent verification processes.

“We’re pleased to partner with Piedmont Advantage Credit Union to deliver modern voice security,” said Milind Borkar, Founder and CEO of Illuma. “It is an honor to work alongside such a forward thinking institution to stop voice-based fraud in real time while keeping member interactions fast and frictionless.”