MiniBranch Launches Revolutionary Voice AI. A New Way for Credit Unions to Meet Members Wherever They Are

Greenville, SC - December 8th, 2025 - MiniBranch announced today the release of its newest feature. Voice AI. A powerful phone-based virtual assistant that enables credit unions to support their members any time they call. Any hour. Any day. Any location.

This new Voice AI upgrade extends the reach of the MiniBranch ecosystem. Members can now call their credit union and be greeted by a natural sounding virtual assistant that can guide them through becoming a member, applying for a loan, getting quick answers, or being transferred directly to a team member when needed. It works during business hours as an intelligent front line. It works after hours so members are never left without help.

“Our goal has always been simple. To give credit unions the ability to meet members wherever they are” said MiniBranch co-founder Albert Howard. “Voice AI continues that mission. It reduces staff pressure, improves service consistency, and gives credit unions a modern tool without the high price tag that normally comes with this level of technology.”

Credit unions using Voice AI will benefit from.

• Fewer call bottlenecks.

• A consistent member experience no matter when someone calls.

• Smart routing to live staff when human support is needed.

• Immediate assistance for new members who want to join.

• A smooth path for loan applications even outside business hours.

• Seamless integration with all existing MiniBranch channels including video chat, live chat, SMS, and co browsing.

Voice AI becomes another pillar in the MiniBranch mission to give all credit unions. especially smaller institutions. enterprise grade technology at a price they can actually afford. It also reinforces the company’s commitment to helping credit unions strengthen service, increase engagement, and build deeper loyalty with the communities they serve.

MiniBranch continues to accelerate its platform. With Voice AI, the credit union now becomes reachable anywhere. On the phone. On the web. Through chat. Through video. Through text. No barriers. No wait. No lost opportunities.

About MiniBranch

MiniBranch is a digital connection and marketing platform designed specifically for credit unions. The company provides live chat, video chat, audio chat, web chat, SMS, co- browsing, AI powered virtual assistants, ITM style functionality without the ITM costs, and now Voice AI. MiniBranch empowers credit unions to deliver modern digital services at a price point that fits any asset size.

For media inquiries, demos, or partnership opportunities, contact. Albert@minibranch.com