Illuma and Jovia Financial Credit Union Partner to Secure Every Voice Interaction

Illuma, the leader in AI-powered voice security for contact centers, today announced a new partnership with Jovia Financial Credit Union to enhance voice authentication, reduce fraud risk, and deliver faster, more seamless member experiences across its contact center operations.

Through this partnership, Jovia Financial Credit Union will deploy IllumaSHIELD™, Illuma’s advanced voice security platform, to modernize caller authentication while strengthening protection against social engineering, account takeover, and emerging voice-based fraud threats. The solution enables secure identity verification naturally during conversation—eliminating reliance on traditional knowledge-based questions that slow calls and frustrate members.

“Jovia’s focus on delivering trusted, member-first experiences aligns perfectly with Illuma’s mission,” said Milind Borkar, Founder and CEO of Illuma. “Voice is one of the most important—and most targeted—channels in financial services. Together, we’re securing every conversation while making authentication faster and more natural for both members and contact center teams.”

IllumaSHIELD™ uses AI-driven voice intelligence and adaptive risk analysis to confirm identity in real time. Low-risk interactions remain fast and frictionless, while higher-risk situations automatically trigger additional verification—allowing Jovia to balance security, compliance, and service speed without compromise.

For Jovia Financial Credit Union, the partnership supports ongoing efforts to modernize member service operations while staying ahead of increasingly sophisticated fraud tactics.

“Voice interactions are a vital part of how we serve our members,” said Eric Oterson, Chief Member Experience Officer at Jovia Financial Credit Union. “Illuma’s voice security technology allows us to strengthen protection against fraud while delivering a smoother, more natural experience for our members and our team.”

Illuma’s voice security platform is designed for rapid deployment, enabling financial institutions to realize measurable value quickly—often going live in days and achieving immediate operational value.

About Jovia Financial Credit Union

Headquartered in Westbury, New York, Jovia Financial Credit Union is one of the nation’s top 100 credit unions with over $4.5 billion in assets, over 230,000 members, 22 branches, and access to over 55,000 fee-free ATMs worldwide. Jovia, an over 85-year not-for-profit financial institution, provides low fees and affordable financial services and products to its members. The credit union is committed to ensuring great value through innovation while banking on the bright side.

For more information, visit www.jovia.org. 

About Illuma

Illuma, based 100% in the US, is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers. 

IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank Winner recognizing our leadership in financial technology innovation.

For more information, visit illuma.cx.