Finopotamus Unscripted 2025-06: Core Conversions

By Finn O'Potamus

In this episode of Finopotamus Unscripted, host John San Filippo talks with panelists Amber Harsin of Mambu, Mike Blumenthal of Technology Happens, and Sabeh Samaha of Samaha & Associates about core conversions for credit unions.

Sabeh argues that a credit union should consider a core conversion when it is losing its competitive edge. He notes that this can happen when a core provider is overselling their services and lacks the resources to provide custom work or fix compliance issues. Amber compares the core to a home's foundation, stating that credit unions often find themselves in a cycle of “endless maintenance” on their current systems, which prevents them from building new, innovative solutions. Mike adds that a key indicator for a necessary change is when a credit union is no longer able to serve its members as they want to be served.

The panelists provide advice for credit unions considering a conversion. Sabeh advises against trying to do it alone, comparing it to a novice poker player sitting at a table with professionals. He stresses the importance of having professional support and preparing the team for the change. Amber emphasizes the need for a cultural shift, suggesting that credit unions frame the change as a “digital transformation” rather than a “core conversion” to create excitement and buy-in from staff. Mike highlights the emotional component of the process and the need for leaders to be empathetic to their employees.

The panelists conclude that a good conversion is one without surprises and where the problems that arise are resolved quickly.