FAST Federal Credit Union Implements Illuma Voice Security to Strengthen Security and Member Experience

FAST Federal Credit Union has selected Illuma to implement IllumaSHIELD™, its real-time Voice Security platform, to enhance fraud prevention and modernize member interactions across its contact center.

As AI-driven fraud and voice cloning attacks continue to rise, FAST Federal Credit Union is taking a proactive approach to securing the voice channel. By deploying IllumaSHIELD™, FAST FCU will introduce a layered Voice Security strategy that verifies identity passively while continuously monitoring conversations for fraud risk.

IllumaSHIELD™ enables seamless, real-time authentication using advanced voice biometrics—allowing members to be verified naturally as they speak. The platform dynamically adapts authentication based on risk, keeping low-risk interactions fast while escalating security measures when needed.

“Voice is one of the most targeted and vulnerable channels in financial services today,” said Milind Borkar, CEO of Illuma. “FAST Federal Credit Union is taking a forward-looking approach by implementing real-time Voice Security. With IllumaSHIELD™, they will strengthen fraud defenses while delivering a faster, more seamless experience for their members.”

Through this partnership, FAST Federal Credit Union expects to improve operational efficiency while strengthening security outcomes. By reducing reliance on manual authentication processes, FAST will shorten call times, improve agent productivity, and deliver a more consistent and secure member experience.

IllumaSHIELD™ integrates seamlessly with existing contact center environments and has been implemented in days, allowing FAST FCU to realize value quickly without disrupting operations.

“At FAST Credit Union, we are committed to delivering secure, efficient, and member-focused service,” said Paula Lehn, CEO of FAST Federal Credit Union. “Partnering with Illuma enables us to enhance both protection and experience—ensuring our members can interact with us confidently in the face of evolving fraud threats.”

About FAST Federal Credit Union

FAST Federal Credit Union is a member-focused financial institution committed to providing innovative financial solutions and exceptional service. FAST FCU offers a full range of banking products and services designed to help members achieve their financial goals while maintaining a strong focus on security, convenience, and community. For more information, visit fastcu.com.

About Illuma

Illuma is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, combines AI-powered voice biometrics and fraud defenses with Multi-Factor Authentication (MFA) and human-AI collaborative intelligence to deliver secure and seamless authentication, reducing fraud risks while improving efficiency in contact centers and self-service channels. IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank recognizing our leadership in financial technology innovation. For more information, visit illuma.cx.