By John San Filippo
The CUNA Operations & Member Experience and Technology Councils held their joint annual conference at Caesar’s Palace in Las Vegas Sept. 20-24. On the evening of September 22, the councils presented annual achievement awards. The awards reception was sponsored by Paymentus and the awards presentation was sponsored by Finalytics.ai. The presenters were Carey Price, senior vice president of digital strategy and delivery at BCU (Vernon Hills, Ill., $5.4 billion; 330,000 members) and chair of the O&ME Council, and Samantha Amburgey, chief information officer at Broadview Federal Credit Union (Albany, NY; $5.6 billion; 370,000 members) and chair of the Technology Council.
Several Excellence Awards were presented by each council, as well as a Rising Star and Professional of the Year Award from each council.
The Excellence Awards recognize credit unions that exemplify excellence in member experience/operations and information technology. They showcase innovative approaches to serving members, acknowledging their universal applications to credit unions nationwide, and sharing their solutions with their peers.
Excellence in Operations & Member Experience
The O&ME Excellence Award winners, including the names of their entries, were:
First Alliance Credit Union (Stewartville, Minn.; $275 million; 20,000 member), for entry “High Tech, High Touch Member Experience.”
Point Breeze Credit Union (Hunt Valley, Md.; $960 million; 62,000 members), for entry “Happy Employees Make Happy Members Onboarding Video.”
West Community Credit Union (O’Fallon, Mo.; $395 million; 28,000 members), for entry “West Community Credit Union Sees Increase in Member Engagement With Plinqit Savings App.”
BCU (Vernon Hills, Ill., $5.4 billion; 330,000 members), for entry “Online Banking Redesign of Electronic Document Settings.”
Visions Federal Credit Union (Endicott, NY; $5.6 billion; 240,000 members), for entry “Visions Wows Members With Big Data and AI.”
Best in Show BCU (Vernon Hills, Ill., $5.4 billion; 330,000 members), for entry “Excellence in Realtime Payments and Account Protection.”
Excellence in Technology
The technology Excellence Award winners, including the names of their entries, were:
Energy One Federal Credit Union (Tulsa, Okla.; $275 million; 18,000 members), for entry “Increasing Cybersecurity Posture, Implementing Best Practices and Upgrading Infrastructure While Providing Value.”
PSECU (Harrisburg, Penn; $8.3 billion; 545,000 members), for entry “Predicting Loan Application Fraud.”
BCU (Vernon Hills, Ill., $5.4 billion; 330,000 members), for entry “BCU Microservice Architecture Journey.”
Clark County Credit Union (Las Vegas, Nev.; $1 billion; 47,000 members), for entry “Microsoft-Powered BI Data Warehouse.”
Wings Financial Credit Union (Apple Valley, Minn.; $8 billion; 340,000 members), for entry “How Wings Financial Is Leveraging Nuanced Technology to Create Safe and Superior Financial Services.”
Best in Show Advantis Credit Union (Clackamas, Ore.; $2 billion; 88,000 members), Rivermark Community Credit Union (Beaverton, Ore.; $1.3 billion; 89,000 members), and Unitus Community Credit Union (Portland, Ore.; $1.7 billion; 107,000 members) jointly, for entry “Development Of An Innovative Identity Authentication Solution.”
Rising Star Awards
The Rising Star Awards honor and recognize up-and-coming talents in the ranks of credit union operations, member experience and information technology leadership. Each winner’s body of work demonstrates ongoing exceptional growth and high potential for future impact.
The O&ME Rising Star Award was presented to Elisabeth Lindsey, director of member experience for Service One Credit Union (Bowling Green, Ky.; $226 million; 16,000 members). The Technology Rising Star Award was presented to Chris Boyle, service desk manager for MSU Federal Credit Union (East Lansing, Mich.; $6.8 million; 330,000 members).
Professional of the Year
The Professional of the Year Award honors individuals who exemplify excellence in credit union operations and member experience or information technology. The award recognizes technologists who in all aspects of their chosen profession consistently excel for the benefit of their employer and the advancement of the ideals of the credit union movement.
The O&ME Professional of the Year Award was presented to Julie Linch, senior vice president of retail delivery for Directions Credit Union, (Toledo, Ohio; $1.2 billion; 95,000 members).
The technology Professional of the Year Award was presented to Cynthia Schroeder, senior vice president of digital assets for Visions Federal Credit Union (Endicott, NY; $5.6 billion; 240,000 members).
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