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  • Writer's pictureKelsie Papenhausen

AKUVO Virtual Collector Lets Borrowers Self-Cure Delinquencies

MALVERN, Penn.­‑ AKUVO, a technology organization that specializes in collections and credit risk, proudly announces the launch of a new product, Virtual Collector. This digital collections portal marks a significant leap in the industry, empowering borrowers to self-cure their past due accounts online without a live agent.


Virtual Collector can be integrated with any collections or core processing system to provide automated touch points with borrowers through email, text, voice, and letters.  The intuitive online portal allows borrowers to make payments, create a promise, request a call back, and even provide details about their financial situation.  For financial institutions also using AKUVO’s data analytics-powered collections platform, activities and results from the Virtual Collector are immediately available for real-time decisioning and actions.

 

“We’ve talked about this for years in the collections industry: some account holders avoid speaking to a live collections agent because they’re too embarrassed,” said Mark Price, AKUVO’s Chief Product Officer. “Other borrowers simply prefer digital self-service when available. Whatever the reason, account holders will love this new repayment channel.”

 

Collections teams will love it too. By eliminating human intervention, Virtual Collector produces unprecedented efficiency gains, increased collectable dollars and substantial savings on payroll and other operational expenses. Especially effective in early-stage collections, Virtual Collector goes beyond just complimenting a collection team’s strategy, and instead, fully automates what has historically required manual effort.

 

“This new self-cure solution, combined with the power of AKUVO’s data-driven collections platform, will revolutionize and challenge traditional views of collections,” Price predicted. “We are proud to be combining these services, and we can’t wait to put Virtual Collector to work for our customers.”

 

About AKUVO 

AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector, or its next-generation collections platform, AKUVO provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. AKUVO delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit www.akuvo.com.

 

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