AKUVO and Convoke Announce Strategic Partnership to Deliver End-to-End Support for Intelligent Collections

MALVERN, Pa. — AKUVO, a leading provider of cloud-native, AI-driven collections technology, today announced a strategic partnership with Convoke, an Arlington, Virginia–based provider of modern SaaS recovery management solutions. The partnership brings together two complementary providers serving banks and credit unions, taking a collaborative approach that expands the range of solutions available across the collections and recovery process.

AKUVO’s strength lies in helping financial institutions manage and optimize the pre‑charge‑off phase, where early engagement, digital outreach and behavior‑based workflows can prevent accounts from progressing into loss. Convoke, in turn, provides robust tools for the post‑charge‑off and third‑party oversight environment. Together, the companies can support financial institutions across the full lifecycle of delinquency and recovery, from early-stage collections through post-charge-off recovery.

“This partnership fills important gaps for our financial institution clients,” said Mike Ruggerio, EVP of Product and Partner Strategy at AKUVO. “AKUVO excels delivering traditional and digital self-service engagement options to engage borrowers early as well as streamlined processes and playbooks. Together we offer a more complete solution for institutions seeking to modernize their collections and recovery strategies.”

“We’re pleased to partner with AKUVO,” said Dave Pauken, Convoke CEO. “Our focus on modernizing post-charge-off recovery and third-party oversight complements AKUVO’s strengths in early-stage collections. Together we can help credit issuers manage the entire lifecycle more effectively.”

The partnership reflects an industry-wide shift toward modular, cloud‑based solutions that support efficiency, automation, and regulatory confidence. By working together, AKUVO and Convoke aim to provide financial institutions with a clearer, more connected path from early delinquency through final recovery without requiring a single technology stack.

About AKUVO

AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector, or its next-generation collections platform, AKUVO provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. AKUVO delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit www.akuvo.com.

About Convoke (www.convoke.ai)

Convoke is a modern recovery management platform that serves as a central, secure hub for managing third-party recovery operations, including debt sales, agency placements, legal collections and more. Built to help credit issuers streamline workflows, ensure compliance, and optimize performance, Convoke consolidates disparate processes into a unified system for greater operational visibility, efficiency and control. Convoke is headquartered in Arlington, VA. For more information on Convoke, please visit www.convoke.ai