SAMAHA & ASSOCIATES SUCCESSFULLY FACILITATES PRIORITY ONE CREDIT UNION’S CORE CONVERSION

Samaha & Associates

Miami, Fla. (March 17, 2021) — In 2019, Priority One Credit Union successfully partnered with Samaha & Associates to upgrade its home banking and bill pay platforms. In 2020, as the pandemic took hold of the world, the credit union once again turned to the Samaha team to help secure a new core provider system.

“We were looking for help in finding a system that would be a great fit, would position us for the future, and for expertise in negotiating the best price,” said Charles R. Wiggington Sr., president / CEO of Priority One Credit Union. “We also wanted our staff from the front-line up to management to have a say so regarding what core system would be selected.”

Sabeh Samaha explained that over the last 23 years, the Miami, Fla. – based firm has executed hundreds of successful projects, including core, digital banking and debit/credit card projects, for its valued credit union clients, most of whom are repeat clients engaging the firm on critical projects. Having the chance to work with Priority One Credit Union again was a great pleasure and honor, said Samaha.

“Despite the challenges posed by the pandemic, we worked diligently with Charles and his team and together we achieved great success,” said Samaha. “Due to the far-reaching COVID-19 restrictions, our long-proven ability to work remotely was a real asset.”

Wiggington explained that Samaha & Associates worked with his team to develop a scorecard that made the core selection process simple and easy. And in spite of the fact that the conversion process occurred as the COVID-19 pandemic was taking place, and third-party vendors were not allowed onsite, the Samaha team maintained a streamlined approach.

“They continued to project manage and facilitate weekly communications via teleconferencing, which enabled the credit union to stay on task during a very challenging time,” said Wiggington. “We experienced a successful outcome as a result of working with Samaha & Associates. They are a top-notch organization that I highly recommend.”

As financial institutions continue to navigate 2021 and beyond, Samaha said the firm remains committed to supporting its valued clients. “Despite challenges posed by the pandemic, we have continued to provide our clients with best-in-class service. Moving forward, we will continue to deliver exemplary service with a personal touch.”

Samaha & Associates is a nationally recognized consulting group that works collaboratively with financial institutions to assist in the improvement of business processes by optimizing efficiency and increasing revenue opportunities. Specializing in vendor contract negotiations, core system conversions and mergers, Samaha & Associates expertly executes each respective project by exceeding client expectations. Visit: www.ssamaha.com.

Contact: Sabeh Samaha
Tel: (855) 772-6242, ext. 3030
E-mail: sabeh.samaha@ssamaha.com

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