ENACOMM Welcomes Cagla Darveaux to Leadership Team with Promotion to Senior Vice President of Business Development Operations
Darveaux to bring three decades of experience to bear in order to propel ENACOMM to greater operational efficiency and next level of success
TULSA, OK – August 3, 2022 – Project management and business operations veteran Cagla Darveaux was promoted to Senior Vice President of Business Development Operations by ENACOMM, the FinTech provider today announced. In her new role, Darveaux’s number one priority is driving operational excellence.
In conjunction with oversight of day-to-day activities at ENACOMM, which equips financial institutions with affordable, data-driven solutions that evolve the customer experience, Darveaux will be responsible for establishing a Business Operations Team. As part of the leadership team, she will accelerate revenue-generating projects and ensure that they are on track.
“Cagla is a true professional in every sense of the word—experienced, qualified and principled,” commented ENACOMM CEO Michael Boukadakis. “Not only has Cagla spent the last three decades in the Operations departments of dynamic companies, working to create effective systems and processes to lower costs, but she demonstrated over her past two years at ENACOMM that she shares the company’s vision for growth and is capable of driving efficiency in our fast-paced environment.”
Darveaux will both oversee established organizational support and maintenance at ENACOMM, and she will help to develop new internal operational processes that are trackable, repeatable, and reportable. Her goals include increasing ENACOMM’s efficiency, improving the company’s day-to-day operations, enhancing customer satisfaction, promoting effective teamwork, and fast-tracking revenue generation through project prioritization.
With extensive experience applying her project management and multi-site contact center expertise, Darveaux has led start-up and early-stage growth, as well as the ongoing, successful operations of well-established organizations. Prior to joining ENACOMM, Darveaux spent more than nine years consulting in Project and Program Management. She also previously held management roles at AustinCSI, Merchant Customer Exchange (MCX), Isis Mobile Commerce, First Choice Power, Securus Technologies, FedEx Kinko's, Telvista, and Customer Solutions Group, among others.
“I’m so grateful to have the opportunity to bring my experience to bear at ENACOMM and help advance an organization with a proven industry track record and a forward-looking vision that’s transforming customer self-service,” shared Darveaux. “I’m committed to pushing ENACOMM to the next level of success by achieving even greater operational efficiency.”
ENACOMM is a provider of affordable FinTech solutions that modernize the user experience for bank customers and credit union members and that transform operations through the strategic application of data. ENACOMM empowers smaller financial institutions with platform solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants that enable Conversational Voice Banking, ENACOMM harnesses artificial intelligence, big data, biometrics and more to help organizations provide bank customers and credit union members with a best-in-class, omnichannel self-service experience that is convenient, secure, and user-friendly. A frontrunner in speech banking technologies including intelligent, personalized interactive voice response (IVR) for over three decades, the company’s customer base ranges from credit unions and community banks to the largest financial institutions in the United States. Offering financial institutions intelligent interactions and user authentication technologies as hosted services or on-demand through the “cloud,” ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day.